A Comparative Analysis of Internet Banking in the United Kingdom and Dissertation

A Comparative Analysis of Internet Banking in the United Kingdom and Thailand - Dissertation Example United Kingdom and Thailand 49 4.3 Socioeconomic and Technology Factors Impacting on Internet Banking in Thailand and the UK 50 4.3.1 Thailand 50 4.3.2 United Kingdom 54 4.4 Comparison of Internet Banking Services Offered by Banks in Thailand and the United Kingdom 58 4.4.1 Banks in Thailand 58 A. Bangkok Bank 59 B. Siam Commercial Bank 60 C. Kasikorn Bank 61 D. Overall Impression for Internet Banking Offerings by Banks in Thailand 62 4.4.2 Banks in the United Kingdom 62 A. NatWest Bank 63 B. Lloyds TSB Bank 64 C. HSBC bank 65 D. Overall Impression for Internet Banking Offerings by Banks in the United Kingdom 66 4.4.3 Comparison of Internet Banking Service Offerings by Banks in Thailand and the United Kingdom 66 4.5 Chapter Review and Conclusions 67 Chapter 5: CONCLUSIONS AND RECOMMENDATIONS 68 REFERENCES 71 List of Figures Figure 2.1: Communication Methods and Access Devices in Electronic Banking 16 Figure 4.2.1: Global Competitiveness and Stage of Development for Thailand 53 Figure 4.2.2: Global Competitiveness and Stage of Development for the United Kingdom 57 List of Tables Table 4.1: Comparison of Internet Usage and Population for UK and Thailand 48 Table 4.2: Number of Users of Internet Banking Services in UK and Thailand 49 Acknowledgements Declaration of Originality MASTERS DISSERTATION SUBMISSION FORM Student’s family name: Thasnanipan First names: Nutthapon Student ID No: Course: Master of Business Administration (MBA) Supervisor: Dissertation Title: A Comparative Analysis of Internet Banking in the United Kingdom and Thailand Declaration I certify that this dissertation is my own work. I have read the University regulations concerning plagiarism. I am willing to allow Coventry Business School to use my dissertation as a sample for future students. Signed...In the ubiquitous computing age and a competitive era for banking, customers now present new demands for access and service to keep banks interested in enhancing Internet banking. United Kin gdom now presents 6.5 million customers for Internet banking services, and Thailand has a customer base of around 2 million, with both countries expecting continued strong growth in Internet banking, which also includes mobile banking. However, Thailand presents a GDP per capita of US$ 4,992 that is about a seventh of the US$ 36,120 GDP per capita of the United Kingdom, with a lower penetration of the Internet, cultural preferences for personal relationships and a leaning towards cash transactions.This dissertation presents an examination of relevant and authoritative literature related to Internet banking in Thailand and the UK, an analysis of secondary data for Internet banking for the two countries together with a critical examination of Internet banking services offered by three of the more prominent banks operating in each of the two countries. Internet banking services offered by NatWest Bank, Lloyds TSB Bank and HSBC Bank in the United Kingdom together with those offered by B angkok Bank, Siam Commercial Bank and Kasikorn Bank in Thailand were subject to a critical analysis.